Aug. 11, 2022

Professor Dame Carol Black: An Independent Review of Drugs, Stigma, Treatment & Recovery

Professor Dame Carol Black: An Independent Review of Drugs, Stigma, Treatment & Recovery
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Professor Dame Carol Black: An Independent Review of Drugs, Stigma, Treatment & Recovery

In Episode 9 Matt talks to Professor Dame Carol Black. In 2019 Dame Carol was commissioned by the Home Office and the Department of Health and Social Care to undertake a 2-part independent review of drugs, to inform the government’s thinking on what more can be done to tackle the harm that drugs cause. Part one was published on 27 February 2020 and provides a detailed analysis of the challenges posed by drug supply and demand, including the ways in which drugs fuel serious violence. Part tw...

In Episode 9 Matt talks to Professor Dame Carol Black.

In 2019 Dame Carol was commissioned by the Home Office and the Department of Health and Social Care to undertake a 2-part independent review of drugs, to inform the government’s thinking on what more can be done to tackle the harm that drugs cause.

Part one was published on 27 February 2020 and provides a detailed analysis of the challenges posed by drug supply and demand, including the ways in which drugs fuel serious violence. Part two was published on the 8 July 2021 and focuses on drug treatment, recovery and prevention.

The report’s aim is to make sure that vulnerable people with substance misuse problems get the support they need to recover and turn their lives around, in the community and in prison. It contains 32 recommendations for change across various government departments and other organisations, to improve the effectiveness of drug prevention and treatment and to help more people recover from dependence.

In 2018 Black was appointed Chair of the British Library and she was made a CBE in 2002 in recognition of her research work on Scleroderma. She was also appointed DBE in 2005 while President of the Royal College of Physicians and she was awarded an honorary doctorate of science by the University of Bristol in 2003 and an honorary Fellow of the Academy of Medical Educators in 2010.

You can read Professor Dame Carol's review here:
 
https://www.gov.uk/government/collections/independent-review-of-drugs-by-professor-dame-carol-black

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WEBVTT

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This is a Renew Original Recording.

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Hello and welcome to the Believe in People podcast.

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My name is Matthew Butler and I am your host, or as I like to say, your facilitator.

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Today we are here in the lovely Cambridge where we have been personally invited to the home of Professor Dame Carol Black to talk about drug addiction, stigma and of course her recent work in the drug and alcohol treatment field.

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So my name is Carol Black and I've been an independent reviewer for the government on a two part review on illicit drugs.

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And since the publication of the second part, the government's made me, for the time being, their independent advisor on the misuse of drugs.

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I want to ask if you can give us a bit of a summary.

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You mentioned the two-part report, and I was hoping to give us a bit of a summary of the report, including the process, the findings, and what some of your recommendations are, if you can condense that.

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It's a big piece of work, I understand.

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It is a big piece of work.

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Well, just to tell you what it's like to do a review.

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So the government decides this is a question it wants to ask or it's a difficult problem.

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They decide who they want to be the reviewer.

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They will then ring you up.

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So Sajid Javid, who was then the Home Secretary, rang me up.

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and said, would I do it?

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He envisaged a report in two parts.

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Part one was going to be on supply and demand.

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Part two would be on prevention, treatment and recovery.

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When you say yes to a report, you're given a team of civil servants to work with.

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And for the period of the review, That team is yours.

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So they don't report into their own director in their department.

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They report to you.

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And depending on the topic, the team will be pulled from different departments.

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So in my case, I had some people from the Home Office.

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I had someone from what was then, well, several people from Public Health England, the Department of Work and Pensions.

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You know, people would come into the team who were necessary.

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And for those months, they worked for you.

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They got you all the information you needed.

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You need somebody in the team who is a very good analyst, needs someone who can write well, someone who'll make all the arrangements for you to visit centres, prisons, wherever you want to go.

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So it's usually a team of about six or seven, if you're lucky, a few more people, and you work together.

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to produce the report and you test it as you go along with the different departments because it's no use producing a report the government isn't going to act on.

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So you must take everybody you need to support you with you and that's probably one of the most difficult things because you often have to keep going back to say, is this okay?

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This is really what I think should be done.

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that's the process so part one was really a market review so if you think about it the selling and buying of drugs is like any market it depends on money we wouldn't have drug dealers if they weren't making a lot of money out of this so what we did we took the drugs wherever they were produced or grown, so heroin from Afghanistan, cocaine from South America, the synthetic drugs that are often made in China or Europe.

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Of course, cannabis is grown and produced in this country.

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And we followed their journey to the person who was going to take them.

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We looked at who controlled those pathways, how much money they made at each step, and who was engaged as they moved down towards the person who was going to buy them and take them.

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We looked at how much money there was in this market, who made the most money, the damage it did, and really started to think about what was some of the solutions.

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So really, in part one, what I found was it cost the country 19.2 billion a year.

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everything to do with managing drugs and the drug trade and prisons and the benefit system.

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Drug dealers earn about 9 billion a year.

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So it's a worthwhile market.

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And we were able to see who was doing it.

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For example, Albanian gangs control the cocaine market.

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So you could see exactly where the money was, where it was taken out.

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and how the drugs were being sold, whether they were being sold directly on the street, whether it was through the post, ordered on social media, etc.

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And we really saw a very violent and unpleasant trade.

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And of course, county lines have been developed, which is really a delivery system out from the big cities, often to our seaside resorts, but all over the place, with the runners being young vulnerable children.

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So young vulnerable adults, teenagers usually, often children expelled from school, coming from disadvantaged backgrounds, pulled into the drug trade, and then very badly misused.

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And of course they might die because there's quite a lot of fighting between drug dealers and those who carry their drugs.

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And I also found a perfect storm because there'd be more and more drugs imported because the weather was good in Afghanistan and South America to produce the drugs.

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There was no barriers to them being exported from those countries.

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So, in fact, what was being sold on our streets was purer, therefore more dangerous.

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And at the same time, we'd had 10 years of austerity, which started politically in about 2013.

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perhaps a bit before um money taken out of the drug treatment budget the police budget the national crime agency budget um each year and therefore less money to really deal with the problem so it was like a perfect storm and i described a pretty awful picture i didn't think the government would find it easy reading and I didn't think they would give me part two because you know I didn't tell them anything that was good at all and it was nothing good um there were a lot of people trying hard to make the best of it but Everything was going in the wrong way.

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Drug deaths were going up.

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Murders were increasing due to the drug problem.

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Serious acquisitive crime driven by drugs was going up.

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Number of prison places needed for people with an addiction problem was going up.

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So I thought, well, you know, maybe the government was hoping for a slightly better story.

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But to their credit, They took it on the chin and said, it's the evidence, you found the evidence.

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There was a very, very good evidence pack with the review.

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You couldn't really dispute it.

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So in part two, what I did was to really look at the state of treatment and recovery in the country.

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And to put it very simply, I said to government, it's broken.

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And if you don't do something about it, We're going to continue to pay the cost of that, i.e., there will be more deaths on the streets, there will be more deaths in treatment, there will be more murders, there will be more serious crime, and you'll need more prison places.

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I think, you know, you're absolutely right.

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What you described, obviously you said it isn't a pleasant story, it isn't a pleasant read for them to hear, but you painted the picture of something that is the reality.

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And I think that's one thing that a lot of people, especially the public, don't necessarily realise when they see someone with substance abuse issues.

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They just see, I suppose, the symptoms of the addiction, not necessarily the signs and everything else that they're going through.

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To backtrack a little bit, when you said about basically you was given a team, was you able to choose the team or is that a team that's provided to you?

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Because I imagine that makes it a little bit more difficult being told, here's the staff that you're going to be working with as opposed to you finding the right people for the job.

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Well, you see, you don't really know how to find them.

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I mean, you have to...

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What you have to do is see who they want to give you and then you talk to those people and you try to make an assessment about whether the skills they have will be okay for what you think you've got to do.

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So, you know, for example, if you're looking for someone who knows how to write, because you need somebody all the time to be recording, to be writing.

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And somebody's going to write the first draft because the team likes to produce this.

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So if they offer you somebody who's never written anything more than, you know, four pages long, well, I think you would go back.

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And I have gone back to them and said, I don't think this is really perhaps somebody with enough experience.

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Yes, very bright.

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Very good.

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But is this going to be enough, you know?

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For me, I have, as I've done the review, asked for extra help.

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You know, as you do it, you see things you didn't know you needed.

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Until you

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realize you need

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them.

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You didn't realize you needed them until you were into the

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review.

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Usually, you get a very good response.

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It's usually not a problem because, after all, they need a good review.

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So you had a call directly from Sergei Gervais.

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You've done work with the Prime Minister before.

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Was it David Calman?

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Tell us a little bit about, I suppose, the process of that.

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The head of the department that's going to commission it.

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So it would be

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like Matt Hancock for part two, Sajid Javid for part one.

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But then I was lucky enough to be able to discuss the findings in a meeting with the prime minister.

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So I had the pleasure of meeting many of the ministers.

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I think the easiest way when you're dealing with people who are very busy, as politicians are, you really need to have really decided what are the essential things you need to tell them and what is it you're asking them.

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Because they can always get their team to give them the extra facts.

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So you don't go burdening them with everything you did to ever get there.

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You give them...

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the really hard core information that tells them where the country is on this particular problem.

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And then say, and these, I think, are the solutions.

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This is what I think we should do.

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But you need to keep it very simple.

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Because, you know, they have to take in so much stuff.

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Yeah, I can understand that.

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And what's it like in terms of, I mean, is there a negotiation part there on your part in terms of the work you do?

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Or do they just sort of say, here's the work I need you to do and come back to it?

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They suggest terms of reference and you can push back on them.

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So, for example, there were two specific things they decided to exclude from my review.

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One, I was quite comfortable with.

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The second...

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In retrospect, I wished I'd pushed back on, but I didn't know when I started that it was important.

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So they told me I couldn't do anything or recommend anything that required a change in the law.

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So decriminalization, legalization.

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I was very relieved about that because that is a topic that divides people.

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And

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I really wanted to do a review that got us to a point where we could persuade the government to give us resources to improve life, treatment, recovery for people who are drug dependent.

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If I'd gone into all the bother of trying to study decriminalisation and legalisation, it would have swamped it.

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The second one I didn't understand how important it was.

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They said I didn't need to study the health care and drug care for prisoners in prison.

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They wanted me to look at how you prevented so many people going to prison, and they wanted me to look at the aftercare for people coming out of prison after being in there with a drug offense.

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As I finished the review and slightly before that, it really is all a continuum.

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And in fact, if you think about it, a drug-dependent person who may have to go and serve some time inside is still the same person that is outside.

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So that was a mistake.

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I think I should have pushed back on that.

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It would have made it more complete.

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One thing that I don't understand, you know, I've worked in drug and alcohol treatment for seven years now, and one thing I just can't understand, and you might be able to explain it to me, is when people with a drug dependency go into prison and prison have methadone programs and they run, you know, sex social groups and so forth, but then people come out still five years later still on a methadone prescription, and I think surely that is the best time to...

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to tackle that problem in prison.

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Do you know why we do that?

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Well, I don't think it's an intention to do it.

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I think the real problem is they reduced the number of special wings in prison that were equipped and staffed to help someone become drug-free.

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But recently, with the money that has come through my review and the new drug strategy and the Ministry of Justice announced last week that they're going to put many more special units in prison because it isn't a quick and easy job and you need to provide the right environment and you need to be in prison for one or two years you can't do this in three months and you need an environment in which you're going to be able to help people train or find something meaningful to do or hopefully do some work.

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So I think it was lack of resources that the only thing they could do was give them a methadone script, which I absolutely agree with you is totally fine.

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not what you want to see.

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So I visited Wormwood Scrubs about six weeks ago.

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That is a remand prison, so a lot of people churning through, very difficult for them.

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But in fact, the drug service there is short of about nine key workers.

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Mm-hmm.

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That means they're stretched to their absolute limits.

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They know that.

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They can't recruit.

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And what I discovered, which I never knew, was if you're a drug worker in prison, you earn about£5,000 less per year than somebody working outside.

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Now,

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there's a lot about...

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supporting people in prison that needs to be changed and and it would have been nice to have taken a better look at

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them and to be fair there's a lot more money coming into the system because of you and your research and your family what what's that like you know how much of an impact you're making in the community because of the work that you've done

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well we i mean i'm delighted um that they have given it resource and they've given it resource for three years um and um I hope that that's going to make a difference.

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But money alone, you know, doesn't make a difference.

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So if that money is distributed and we just do more of the same and it's not used wisely by local authorities and all the other agencies who might benefit from it, then it won't have been worth it.

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So my greatest concern now is Is this money really going to start to turn the tank around?

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And are we going to see real holistic care?

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Are we going to find that providers don't do more of the same, but they really do develop a recovery program?

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Because one of the things I found in doing the research whatever people tried to tell me, and they all tried to convince me how good their service was, but I knew the service wasn't good because of the stats in front of me.

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I mean, everything was going in the wrong direction.

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So are we going to really be able to get people treated initially with whatever pharmacological agent, if you like, the medical part of it, but then...

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are we really going to develop proper recovery programs?

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Because recovery can take a long time.

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And if all you get is the medical bit plus a script, which is actually what's been happening, and if there are no psychologists to support you and all the other things that need to wrap around you, and if there's not safe housing, and if there's not the opportunity to work, and if the providers do not bring that stuff back, together

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and

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mental health support, it won't be any better than it is

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now.

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I can't do that.

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I

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can only provide, I've provided the route map, but I can't, you know, deliver it.

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My concern was originally when we were told that X amount of money was coming to it, that we'd just hire X amount of new key workers.

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You spoke about service having nine less key workers than it should do.

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Case loads now, when I started seven years ago, there was around between around 50, I'd say, which was considered high then.

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And now we're talking caseloads of around 80.

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How do you deliver a real psychosocial intervention to somebody when you've got such limited time to see them?

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You can't.

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You can't.

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It's impossible, isn't it?

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So I understand the need to invest in more key workers, but you're absolutely right.

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If we haven't got the base stuff right, if people haven't got stable housing and accommodation, we can't.

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If you look at the Maslow hierarchy of needs model, you can't.

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get to that point of enlightenment, can you?

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If we don't have this basic stuff.

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You can't go to work every day if you don't have somewhere to live.

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And you're not going to stay off drugs.

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If you're being housed in a home or a house with somebody who's shooting heroin, you will shoot heroin.

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We're none of us that strong.

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You know, it would be...

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It's simply not giving somebody a fair chance.

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So I...

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I'm going to, I will visit as many places as I can and I will ask as many difficult questions as I can.

00:20:43.250 --> 00:20:53.148
But I can't change alone, I can't change motivation or determination to really deliver a high-class service.

00:20:53.794 --> 00:21:00.388
How do you stay focused and ensure that your key messages stay at the forefront of the public's attention?

00:21:01.049 --> 00:21:04.136
Well, first of all, you need to stay evidence focused.

00:21:04.376 --> 00:21:09.910
I don't really want to talk about anything that I don't feel I've got evidence to back me up.

00:21:10.471 --> 00:21:14.512
So if you stay sort of focused on the facts.

00:21:15.232 --> 00:21:26.865
And if you then think on any interview, unless it's a long one, so for example, if you're doing the Today programme, you can only get over, if you're lucky, three messages,

00:21:26.885 --> 00:21:27.507
and

00:21:27.527 --> 00:21:37.577
you may only get over two, but you've really got to not let them deflect you from what you know you want that audience to hear.

00:21:38.210 --> 00:21:52.221
and therefore you have got to work pretty hard to strip out all the unnecessary stuff because you've got very little time on either television or on the radio.

00:21:52.702 --> 00:21:57.205
I often find that people with addiction are vilified in some forms of the media.

00:21:58.567 --> 00:22:04.653
People talk about the benefits system and how to sort of drain the benefits system just to spend money on drugs with a real lack of understanding.

00:22:04.732 --> 00:22:18.909
I think one of the things that I want to ask you is why was important to you to spend so much of your time and effort and you know to do all this research to I suppose improve the lives of people that do have such a I suppose a bad reputation amongst people

00:22:20.510 --> 00:22:51.210
I guess the simple answer to that is I've spent my life my professional life that is trying to improve the lives for people in various different situations so the largest part of my professional life has been in medicine and I I specialised in an uncommon condition, which you won't have heard of, called scleroderma, which kills people, particularly women, which had very little research in this country or anywhere in the world when I got interested.

00:22:51.289 --> 00:22:57.415
And I set up the National Service and started the research programme in this country.

00:22:58.196 --> 00:23:16.087
I then went on with my job as National Director for Health and Work to really tackle the difficult problem of how do you enable people to stay healthy in work and enable more disabled people to be in work.

00:23:16.167 --> 00:23:19.411
And that I include people with mental ill health.

00:23:20.152 --> 00:23:21.973
I like challenges.

00:23:21.993 --> 00:23:25.356
I'm not so good in the steady state.

00:23:25.917 --> 00:23:29.260
So this really is a fantastic challenge.

00:23:30.201 --> 00:23:42.795
I also felt passionately, strongly, that drug addiction is a health condition, a chronic condition, just like you might have diabetes or rheumatoid arthritis.

00:23:43.497 --> 00:23:48.403
If you've got drug addiction, you may have relapses and remissions.

00:23:49.665 --> 00:23:59.500
The important thing is not to think somebody goes into treatment, tick box, we have done the treatment, which is what has been happening in this country.

00:23:59.981 --> 00:24:02.045
They're then sent out with no follow-up.

00:24:02.849 --> 00:24:05.394
often with not a programme of recovery.

00:24:06.194 --> 00:24:11.162
And I felt very strongly that we stigmatised people.

00:24:11.762 --> 00:24:20.194
The NHS, when they met the NHS, did not give them the same service that they would give you or I if we had a medical condition.

00:24:20.214 --> 00:24:23.240
And I really wanted to see if I could change it.

00:24:24.221 --> 00:24:25.643
I think services can score.

00:24:25.963 --> 00:24:28.586
CQC ratings are outstanding, good, good, good.

00:24:29.509 --> 00:24:36.411
Whatever it is, But the reality to me, when I read that report, I just see that all their paperwork is in check.

00:24:37.252 --> 00:24:51.695
And also the CQC examination or investigation is simply not good enough because what they can only do is score the service you deliver.

00:24:51.736 --> 00:25:00.712
So if all your delivery is a methadone service, as long as you're doing that correctly, you'll tick all their boxes.

00:25:01.314 --> 00:25:07.701
What they're not able to do is say, where is your mental health service, your trauma-informed service?

00:25:08.260 --> 00:25:10.083
What's your housing project like?

00:25:11.084 --> 00:25:13.446
How many people are you getting into work?

00:25:13.826 --> 00:25:15.910
Do you have a service for families?

00:25:15.950 --> 00:25:18.311
Show me your recovery program.

00:25:18.792 --> 00:25:22.797
All the things that really are important, they don't score.

00:25:24.001 --> 00:25:34.972
It was one of the things I have said absolutely needed change, because to change it, I think, to change it radically, you need to change the law.

00:25:35.633 --> 00:25:49.246
But I mean, everybody knows that this is an incomplete assessment of a service, and I really would never look at the CQC scoring to tell me whether a service was good.

00:25:49.326 --> 00:25:52.328
I talk to the people who have the service.

00:25:53.250 --> 00:25:57.433
When I was doing the review, all the providers told me how good their service was.

00:25:58.134 --> 00:26:03.359
When I talked to the people who were in the service, I didn't get many good reports.

00:26:03.780 --> 00:26:06.143
So, I mean, it was like chalk and cheese.

00:26:06.182 --> 00:26:11.387
And actually, you need to listen to the person in the service.

00:26:12.229 --> 00:26:17.173
What is your favourite thing about your career today, or perhaps the thing you're most proud of?

00:26:18.674 --> 00:26:21.038
It's very hard because I've had a long career.

00:26:21.442 --> 00:26:46.480
but probably the work I have done for the disease scleroderma, because during my lifetime of working in it, setting up the service, working with international colleagues, I've seen the life expectancy of patients with that disease change, and change dramatically.

00:26:46.500 --> 00:26:54.887
I've seen a disease which was hopeless, become a disease which, for many people, you can control it.

00:26:55.449 --> 00:26:58.172
Concurrent, but you can control it.

00:26:58.692 --> 00:27:05.722
And you can either give them many more years of disease control and a comfortable life.

00:27:06.182 --> 00:27:13.713
And in some cases, you can really suppress it to such a degree that it's not a problem anymore.

00:27:14.375 --> 00:27:27.800
So it was a privilege to be able to be in something where you can physically see change and see people live who before would definitely have died.

00:27:28.441 --> 00:27:30.984
Ignorant of me to say, but I've never actually, I've never heard of it.

00:27:31.224 --> 00:27:31.865
What is it, I suppose?

00:27:32.086 --> 00:27:32.247
It's

00:27:32.326 --> 00:27:37.373
a disease that is a disease of a protein called collagen.

00:27:37.413 --> 00:27:39.395
You know, we're held together by collagen.

00:27:39.777 --> 00:27:40.758
That's the structure.

00:27:41.117 --> 00:27:49.067
Collagen makes up your bones and It's in your muscles, it's in your skin, it surrounds all your organs.

00:27:49.146 --> 00:27:51.710
It's sort of, if you didn't have collagen, you'd be like a

00:27:51.769 --> 00:27:53.832
jellyfish.

00:27:54.271 --> 00:27:58.596
It's your structural protein and it's very well regulated.

00:27:58.717 --> 00:28:04.583
So when you cut yourself, you heal by the body knowing to make collagen.

00:28:05.262 --> 00:28:15.249
So it cross-links, it heals the skin and then it stops, because you've healed your wound, In scleroderma, it forgets to stop.

00:28:15.750 --> 00:28:24.922
The regulation of that protein has gone wrong, and you overproduce it, and so you turn to leather.

00:28:25.643 --> 00:28:37.077
So you can't, I mean, a scleroderma hang will look like that, and it changes you physically, it deforms you, but it kills you.

00:28:37.410 --> 00:28:41.734
by overproducing in your heart and your lungs and your kidneys.

00:28:42.635 --> 00:28:44.657
And it damages your blood vessels.

00:28:45.398 --> 00:28:46.440
It's a horrid disease.

00:28:47.661 --> 00:28:51.685
When conducting your research, was there anything that surprised you?

00:28:54.888 --> 00:29:06.102
I think in doing this review, the extent to which addiction had really deteriorated.

00:29:06.465 --> 00:29:07.027
in

00:29:07.247 --> 00:29:08.828
so many ways.

00:29:08.848 --> 00:29:23.265
I mean, the increase in the number of deaths, the violence associated with county lines, the children being dragged into gangs from really poor backgrounds.

00:29:23.785 --> 00:29:33.455
And I think the change in drug taking in young people is really, was to me, a great shock.

00:29:33.556 --> 00:29:41.635
So the biggest increase recreational drugs is in the 16 to 8 sorry the 19 to 24 year olds

00:29:41.675 --> 00:29:41.756
and

00:29:42.376 --> 00:30:03.977
then the 16 to 19 year olds and when we looked at the figures I mean their children absolutely as young as 11 and 12 taking recreational drugs I think they were the things I knew there was stigma I knew people weren't well-respected.

00:30:04.037 --> 00:30:06.318
None of that shocked me.

00:30:07.099 --> 00:30:18.611
I found the lack of, as you said earlier, of really good work in prisons deeply disappointing because I visited a few prisons.

00:30:19.151 --> 00:30:32.887
But I think it was the level to which addiction had completely sunk down in terms of support, treatment, prevention, etc.

00:30:34.230 --> 00:30:37.093
I've obviously been around for doing this for seven years now.

00:30:37.113 --> 00:30:42.759
One thing that I was always told when I first started was that heroin users were an ageing population.

00:30:43.318 --> 00:30:51.887
So I find it now shocking when I see people coming in as part of medically assisted treatment on methadone prescriptions that are in their early 20s.

00:30:52.108 --> 00:30:56.834
That's always still a shock to me even after seven years when I see somebody coming in at such a young age.

00:30:57.377 --> 00:30:58.499
of a heroin dependency.

00:30:58.519 --> 00:31:04.266
Not so much when it's recreational drug use, like we've said, you know, where people want help with cocaine addiction.

00:31:04.625 --> 00:31:06.608
But yeah, I still find it to be quite shocking.

00:31:07.309 --> 00:31:13.896
Well, again, it amazed me when, you know, very hardened drug users would tell you that they started at the age of

00:31:13.916 --> 00:31:13.957
12.

00:31:13.977 --> 00:31:15.199
Yes, absolutely, yeah.

00:31:15.618 --> 00:31:17.862
And it's the circumstances sometimes.

00:31:17.882 --> 00:31:18.001
And to

00:31:18.041 --> 00:31:24.409
think that somebody's taking heroin at the age of 12, it just seems very shocking.

00:31:24.910 --> 00:31:24.990
Yeah.

00:31:25.250 --> 00:31:29.394
Did you get, as part of your research, did you get much of a chance to speak to service users?

00:31:30.036 --> 00:31:30.517
Yeah.

00:31:30.876 --> 00:31:31.959
What was that like?

00:31:32.519 --> 00:31:38.086
Because, I mean, in fact, I knew it was awful that we couldn't go out in part two.

00:31:38.106 --> 00:31:41.852
We could visit in part one because it was before COVID.

00:31:42.353 --> 00:31:45.557
So I did actually physically meet service users then.

00:31:46.258 --> 00:31:52.246
And I found it particularly useful in prison to be able to go and talk to people who were there.

00:31:52.769 --> 00:31:53.872
for a drug offense.

00:31:55.855 --> 00:32:02.347
But in part two, in a way, doing it online meant I met more people.

00:32:02.969 --> 00:32:08.078
Because, you know, we could fix it up much more readily.

00:32:08.098 --> 00:32:14.431
I think the stories often shock you because they're so awful.

00:32:15.092 --> 00:32:15.752
They're so...

00:32:17.346 --> 00:32:28.730
I mean, you can't imagine that people have been put through what they've been through and are still able to stand on their own two feet.

00:32:28.750 --> 00:32:37.009
And you know, for many of them are coming through it, but their experiences, you don't want anybody.

00:32:37.410 --> 00:32:38.372
to have to live.

00:32:38.952 --> 00:32:45.904
And they're so often, not always, but they so often go back to a very traumatised childhood.

00:32:46.326 --> 00:32:51.575
You talked earlier about employment in the sector, and I think it is quite difficult to recruit into this sector at the moment.

00:32:52.375 --> 00:32:53.699
Have you done any research around that?

00:32:53.719 --> 00:32:55.161
Do you mean recruit workers?

00:32:55.221 --> 00:32:57.025
Yes, recruit and staff into it.

00:32:57.065 --> 00:32:59.869
Because I'll be honest, I think change will live as an employer.

00:33:00.226 --> 00:33:07.365
Pays, you talked about, you know, prison work has been five grand under what community works, and I think Changeable Lives and Organisation do pay quite well.

00:33:08.346 --> 00:33:10.814
But recruitment is quite difficult to get people in.

00:33:11.041 --> 00:33:45.996
I think if we could get a much better spirit and a feeling that something's being done about addiction, that the government is investing in it, that there is a future if you go to work in addiction, that we develop much better training programmes, we are developing a proper workforce strategy, I think then it will seem like a topic you would maybe want to go and work in because people respected you, it had a future and there was investment.

00:33:46.356 --> 00:33:53.372
I don't think that will happen immediately, but I think that one, that will happen.

00:33:53.732 --> 00:33:57.380
I think two, we've got to be flexible and think on our feet.

00:33:58.306 --> 00:34:01.729
rather than say, well, we're looking for a trained worker.

00:34:01.749 --> 00:34:28.271
What they've done for local councils in North London, the money they got last year before the three-year money, when there was 80 million distributed, they put their money together and advertised for graduates in either psychology or criminology, said you don't need to know anything about addiction.

00:34:28.271 --> 00:34:29.532
teach you on the job.

00:34:30.074 --> 00:34:49.094
Now you can argue and say well you're taking untrained workers but actually if you've got a motivated young graduate you can probably teach them quite a lot and then of course they may need to do a formal qualification so I think there's got to be quite a lot of thinking outside the box.

00:34:49.514 --> 00:35:01.250
I've done talks at a local university and again one of the things I often say to people is look around you there's 400 people in this room all over a criminology degree or the psychology degree.

00:35:01.311 --> 00:35:03.014
What sets you apart from everybody else?

00:35:03.074 --> 00:35:04.177
And for me, it's experience.

00:35:04.217 --> 00:35:05.679
So volunteering is a big part of it.

00:35:05.699 --> 00:35:13.275
I often find that some people in the opposite way come in with all these ideas that I'm going to help everybody get drug free.

00:35:13.335 --> 00:35:16.340
And the reality is, not everybody wants to get drug free yet, you know.

00:35:16.360 --> 00:35:26.373
I think for some people, especially through experiencing things like homelessness, you know, unstable living stuff, and all that sort of stuff, their addiction isn't necessarily a priority for them to tackle at that point.

00:35:26.632 --> 00:35:35.224
And I think that's the one thing that some people find it hard to understand because, I mean, to think now if I had had an addiction, that would be, like, my worst thing that I need to deal with.

00:35:35.824 --> 00:35:37.947
But the reality is for a lot of people, that's not the case.

00:35:37.987 --> 00:35:42.291
They've got so much stuff going on that they probably need to tackle first before the addiction.

00:35:42.492 --> 00:35:50.833
And I think that can be like an emotional fatigue, I guess, feeling like people don't want my help or I'm not helping the people I thought I'd be helping.

00:35:50.873 --> 00:35:52.077
The job's not what I thought it was.

00:35:52.117 --> 00:35:53.943
And that sort of discourages people as well.

00:35:54.684 --> 00:36:03.206
So I think it's coming in with, I think the good thing about volunteering in drug service and something why I'm really passionate about getting people to do it is because you know exactly what you're dealing with.

00:36:03.226 --> 00:36:03.347
And

00:36:03.447 --> 00:36:04.047
what you're coming

00:36:04.126 --> 00:36:04.246
into.

00:36:04.266 --> 00:36:11.353
Yeah, so there isn't any sort of surprises six months down the line after you've done your training, you've come into drugment, this isn't what I thought it was going to be.

00:36:11.373 --> 00:36:13.355
I thought I was going to help everybody, you know.

00:36:13.375 --> 00:36:16.577
Well, if you think about it, you don't help everybody with cancer.

00:36:16.697 --> 00:36:16.878
No.

00:36:17.038 --> 00:36:19.661
I hate to say it, but some people with cancer die.

00:36:20.420 --> 00:36:23.284
But that doesn't stop you trying to help the majority.

00:36:23.523 --> 00:36:23.983
Absolutely.

00:36:24.364 --> 00:36:27.867
Or at least even if you can only extend their lives by a few years.

00:36:28.047 --> 00:36:30.952
But there's a spectrum of that.

00:36:31.293 --> 00:36:33.376
There'll be a spectrum with drugs.

00:36:33.476 --> 00:36:38.324
And why would we expect it to be any different?

00:36:38.523 --> 00:36:41.007
I often say if I can help just one person, I've done my job.

00:36:41.327 --> 00:36:45.054
I think that's one of the things I try to instil in volunteers, students.

00:36:45.094 --> 00:36:47.557
If you just help one person, you're on the right track.

00:36:48.139 --> 00:36:51.603
And that's kind of just take it one step at a time, I guess.

00:36:52.324 --> 00:36:54.288
So one of my questions for you is you've done so much.

00:36:54.347 --> 00:36:55.550
Have you ever had to...

00:36:55.905 --> 00:36:58.409
Have you ever learned something in your line of work?

00:36:58.929 --> 00:37:28.987
I didn't have a good enough concept of how long recovery could be and what the process of recovery was because, of course, most of my own thinking of being, albeit in chronic disease, it might be that your recovery period, maybe two years, But I had to learn that in drug addiction, the recovery period may be life.

00:37:30.208 --> 00:37:41.188
You may say, and be more comfortable saying, I'm a drug addict, I haven't taken a drug for 17 years, let's say, but I'm in recovery.

00:37:41.891 --> 00:37:51.920
So that slightly different, I had to unlearn what I thought was recovery in a more physical you know ordinary

00:37:52.400 --> 00:38:16.371
yeah and i'm glad you said that i went to like a it was a recovery convention and they did a point where they asked people to stand up stand up if you've been in 25 years of recovery so if you've been 20 and when people started to stand up after 20 plus years of recovery my question is when does recovery become recovered And I found that interesting that people still identify as an addict, even after not taking substances, 20 plus you said.

00:38:16.391 --> 00:38:22.541
Because I was thinking, again, my train of thought was, how do you know that you couldn't just have the one drink now, after all this time?

00:38:22.561 --> 00:38:22.581
I

00:38:22.601 --> 00:38:24.003
think they would tell you they couldn't.

00:38:24.043 --> 00:38:24.565
Yeah, they would.

00:38:24.925 --> 00:38:28.550
And some people, one of my volunteers, I asked her a similar question before.

00:38:28.570 --> 00:38:31.675
I was like, how do you sort of assess your stability?

00:38:31.695 --> 00:38:35.621
And she said, the reality is for me, the risk is too big.

00:38:36.034 --> 00:38:38.878
She said, I know that, you know, maybe she'd just been on holiday.

00:38:38.978 --> 00:38:41.501
She went on her first all-inclusive holiday in recovery.

00:38:41.521 --> 00:38:44.746
So she said, you can imagine the temptation was natural there with the barrier thing.

00:38:45.686 --> 00:38:48.311
And I said to her, like, did the temptation cross your mind?

00:38:48.331 --> 00:38:50.514
She said, of course, but she said, the risk isn't life.

00:38:50.594 --> 00:38:55.880
It's talking about the recovery capital and the relationship she's got with her daughter, how often she gets to look after her grandchildren.

00:38:56.282 --> 00:38:57.322
I thought that was interesting.

00:38:57.443 --> 00:39:03.771
And that was something that, again, I agree with you, because that was, when does recovery become recovered?

00:39:03.952 --> 00:39:04.313
Do you know?

00:39:04.572 --> 00:39:05.373
I mean, I think...

00:39:06.146 --> 00:39:14.018
It's perhaps more secure-making for someone who's had an addiction to say, I'm in recovery.

00:39:14.599 --> 00:39:18.485
It's tempting fate to say, I'm recovered.

00:39:19.929 --> 00:39:25.617
That, I think, that has been my learning as I've done the work.

00:39:26.679 --> 00:39:32.989
So, Carol, when you looked at local commission services, what did you learn, I suppose, of them?

00:39:33.601 --> 00:39:43.637
Well, first of all, I found they varied enormously, from actually a few of them being very good to, quite frankly, being quite awful.

00:39:44.920 --> 00:39:56.938
And in the very good ones, there was a very experienced commissioner, a commissioner who understood the special nature of addiction.

00:39:57.800 --> 00:39:58.822
When it was bad...

00:39:59.297 --> 00:40:03.963
then the commissioner was commissioning all kinds of services, not just addiction.

00:40:04.362 --> 00:40:06.144
This was just one of the services.

00:40:06.585 --> 00:40:11.110
And they didn't understand any, probably, of their services very well.

00:40:12.010 --> 00:40:23.983
But to commission addiction well, it is quite specialised because you've got to commission in a holistic way if you're going to do it properly.

00:40:24.003 --> 00:40:26.346
As I say, you've got to think about the...

00:40:27.137 --> 00:40:32.164
if you like, the medical treatment you need, the mental health and trauma treatment you need.

00:40:32.204 --> 00:40:36.931
How are you going to make sure you've got a good recovery program in there?

00:40:36.952 --> 00:40:42.480
Is it going to be possible to really get safe housing?

00:40:42.500 --> 00:40:47.686
And what about enabling people to volunteer or find jobs?

00:40:50.190 --> 00:40:55.237
A good commissioner won't necessarily commission that all from one organization.

00:40:55.521 --> 00:41:05.590
I mean, they will look at where there is expertise in their area and think, what do I have to put together to make this good?

00:41:05.610 --> 00:41:07.193
And they will.

00:41:07.273 --> 00:41:11.405
And I was shocked that some areas had not done a needs assessment.

00:41:12.001 --> 00:41:13.164
for several years.

00:41:13.786 --> 00:41:16.753
How do you commission if you don't know what your needs are?

00:41:17.094 --> 00:41:29.181
If you don't know how much heroin and crack you've got, or have you got a big problem with powder cocaine or ketamine or any of the other synthetic drugs?

00:41:29.826 --> 00:41:54.608
If you don't know what you've got there and how much alcohol have you also got in the mix, if you don't know your need and then you don't have an understanding about how you commission the service together, what the worst areas were doing was putting very little money into it and giving the contract to the company that offered to do it for the lowest figure.

00:41:55.617 --> 00:42:09.753
without having any concern, as far as I could see, that you can't deliver a good service if there isn't enough resource in it, and if you're expecting a drug worker to cover 50 plus people.

00:42:10.333 --> 00:42:16.960
So it is a sophisticated and complex issue to do this well.

00:42:17.420 --> 00:42:30.429
And in the new local guidance to local authorities, the Department of Health and Social Care have spelt it out much more clearly with accountability.

00:42:30.648 --> 00:42:32.893
I could never find who was accountable.

00:42:33.416 --> 00:42:44.007
I would go and visit areas and say, who do I talk to that can tell me what is being delivered locally for your drug-dependent population?

00:42:44.307 --> 00:42:44.547
Who

00:42:44.688 --> 00:42:46.070
knows the situation?

00:42:46.710 --> 00:43:03.306
So the local council would send me to the director of public health and the director of public health would send me back centrally to OHID and OHID would send me partly to talk to the NHS or to talk to the department.

00:43:03.407 --> 00:43:06.389
You know, I mean, I was just sent all over the place.

00:43:06.978 --> 00:43:08.039
It isn't good enough.

00:43:08.179 --> 00:43:13.626
I mean, somebody needs to be carrying the responsibility.

00:43:13.686 --> 00:43:17.431
So in the new guidance, one, there will be commissioning standards.

00:43:18.253 --> 00:43:24.541
So the government will know whether a local authority is commissioned according to the standards set.

00:43:26.244 --> 00:43:31.893
There is absolute guidance about how you form the right partnerships and how you do this.

00:43:32.393 --> 00:43:35.757
And there has to be a senior responsible officer.

00:43:36.289 --> 00:43:48.023
to whom I, for example, could ring them up, or the Prime Minister could ring them up, or the PAMSEC could ring them up and say, tell me, what's it like in your local area?

00:43:48.103 --> 00:43:49.503
Who's delivering the service?

00:43:50.144 --> 00:43:50.846
How good is it?

00:43:52.106 --> 00:43:57.172
That is the one thing I can come to back in my head is, is it because this person said they can do it for the cheapest?

00:43:57.813 --> 00:43:59.054
Yes, that's what was happening.

00:43:59.135 --> 00:43:59.675
Absolutely, yeah.

00:43:59.835 --> 00:44:03.780
And that means that services are getting worse and worse, which means it's not going to affect the service users.

00:44:04.159 --> 00:44:04.400
And it...

00:44:06.146 --> 00:44:09.550
it drove very unpleasant competition.

00:44:09.590 --> 00:44:15.014
And then people got the service, then discovered they couldn't deliver.

00:44:15.034 --> 00:44:24.125
I mean, you wouldn't do that if you were commissioning a breast cancer service, would

00:44:24.164 --> 00:44:24.284
you?

00:44:24.885 --> 00:44:27.829
So why are you doing it for addiction?

00:44:28.528 --> 00:44:30.731
You're doing it because you could get away with it.

00:44:31.452 --> 00:44:38.527
And, you know, Commissioning an addiction service doesn't win you local votes if you're a local council.

00:44:39.188 --> 00:44:43.795
Building a new road or, I don't know, a new school may.

00:44:44.516 --> 00:44:50.768
And I think if more people understood the reality of what was happening under the surface, people's opinion would change.

00:44:50.788 --> 00:44:53.813
And that's why it's so important to have you come on today and talk about these things as well.

00:44:53.833 --> 00:44:56.077
So we do really appreciate it.

00:44:58.753 --> 00:45:03.960
what is going on the topic of this what is the best piece of professional advice that you've ever been given

00:45:09.666 --> 00:45:51.697
it's a very interesting question probably the best piece of advice was given to me by a woman called professor margaret turner-worry dame margaret when she was the first woman president of the royal college of physicians i followed her as the second and she said to me just go out there and be as good as you can be and really try to do what it is you want to do in medicine don't talk to me she said about being a woman doctor just talk to me about being a doctor and then go out there and be as good as you can

00:45:52.065 --> 00:45:53.068
Absolutely.

00:45:53.108 --> 00:45:55.012
Thank you for that, I appreciate it.

00:45:55.193 --> 00:45:59.641
I also understand that you've just been reappointed as the Chair of the British Library, is that correct?

00:45:59.661 --> 00:45:59.782
I have.

00:46:00.184 --> 00:46:02.307
So what is next then, I

00:46:02.327 --> 00:46:02.688
guess?

00:46:03.431 --> 00:46:04.231
I've got enough at the

00:46:04.373 --> 00:46:04.512
moment.

00:46:04.532 --> 00:46:09.905
That's what I was thinking, you know, when we looked at how much you're doing really, where do you go from here now?

00:46:10.346 --> 00:46:11.487
No, no, no, I've got enough.

00:46:12.994 --> 00:46:19.646
I mean, I really want to see this 10-year drug strategy really make a difference.

00:46:20.306 --> 00:46:30.905
That really, that and the fact that I am going to do another four years as chair of the British Library is fantastic and I love that job.

00:46:31.521 --> 00:47:07.634
I also chair one of the government's What Works centres called the Centre for Ageing Better, which concentrates on people between the age of 50 and 75, really thinking about what do you need people to be doing or thinking about in that period to make sure they can enjoy older life, whether that be what sort of home are they going to live in, their health, their ability to work, their community around them, the place they live in.

00:47:08.094 --> 00:47:09.175
That's fascinating.

00:47:09.677 --> 00:47:10.958
I have too much to do,

00:47:11.199 --> 00:47:11.760
not too little.

00:47:11.920 --> 00:47:13.382
I can see, yeah.

00:47:13.402 --> 00:47:15.503
If you don't get time to watch a movie, don't again.

00:47:15.744 --> 00:47:18.327
I think that is a sign of how busy you are.

00:47:18.367 --> 00:47:24.215
Obviously, the work you're doing, we're going to see an influx in new staff members coming to the service.

00:47:24.255 --> 00:47:28.820
We talked also about students moving into the service, into this sector, sorry.

00:47:28.860 --> 00:47:36.164
So, I suppose the question is, what advice would you give to people starting in the drug and alcohol treatment sector for the first time?

00:47:38.588 --> 00:47:58.237
I would try to, well, first of all, let me say, I hope they'd be working in an environment, in a culture that is going to give them the right approach, that will encourage them, that will enable them to train, that will make them see this is an exciting opportunity.

00:47:58.434 --> 00:48:02.197
and worthwhile thing to be doing.

00:48:02.878 --> 00:48:26.481
But I guess my advice to them would be to try to understand that what they're dealing with are human beings who have got a health condition which is complex because it isn't just like, you know, let's say you've got diabetes and you're going to learn how to inject insulin and there are things you're going to do to be careful.

00:48:28.193 --> 00:48:34.943
if you're looking after someone who's drug dependent, you've got to think about all the other things they need around them.

00:48:35.563 --> 00:48:44.376
So you need to be able to understand you're in a complex environment, but to do your bit in partnership.

00:48:44.856 --> 00:48:55.751
You know, you can't deliver a good drug service by being an isolated worker who doesn't appreciate all the other things that need to be brought together.

00:48:55.791 --> 00:49:03.443
So I think to really try to understand the person.

00:49:03.483 --> 00:49:18.077
Of course, if you've never been addicted, this is really quite difficult, but hopefully you're going to have peer workers with you to help you do that, or in the service there should be peer workers.

00:49:18.539 --> 00:49:28.938
But I think it is about having some humanity and empathy But also there will be times when you need to be quite tough.

00:49:29.539 --> 00:49:29.739
Yes.

00:49:30.380 --> 00:49:33.744
You know, won't all be empathetic.

00:49:33.945 --> 00:49:34.306
Of course.

00:49:34.485 --> 00:49:35.708
Thank you very much for your time.

00:49:35.847 --> 00:49:42.557
And again, the work you've done, this report you've done, I mean, I've already said it, but your name is in everybody's mouth.

00:49:42.577 --> 00:49:45.461
And I think you're going to change the lives of so many service users.

00:49:45.481 --> 00:49:46.224
Well, let's hope so.

00:49:46.244 --> 00:49:46.885
So many staff.

00:49:47.204 --> 00:49:53.353
And I just want to say personally, thank you very much for all the time and effort you've put into changing this sector because it is much appreciated.

00:49:53.474 --> 00:49:54.376
So thank you very much.

00:49:55.476 --> 00:49:55.998
Pleasure.

00:49:56.610 --> 00:50:02.496
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